Surya Concepts – Shipping Policy
At Luxury Ampersand Frolics, we offer outstanding shipping to our customers and that includes everything from inspection of your purchased products, top quality packaging, on-time and fast delivery to communication at every stage of shipping. We take pride in conveying on time, without fail, to deliver the products you have purchased in the fastest time possible and in excellent condition. We process every order within 48 hours and we promise that you’ll hear from us definitely at every stage of shipping including, when your order is placed by us, processed and shipped by us and when it is delivered. We’ve partnered with the top logistics and courier partners to guarantee that you get your order safely and on time with full attention and courtesy.
Luxury Ampersand Frolics offers free shipping on most products nationwide. However, on orders below Rs. 3500, a nominal cost may apply.
Below we have a few FAQs to answer some of our general questions related to shipping at Luxury Ampersand Frolics:
What are the charges of shipping?
We offer free shipping in India on all the orders for cost above Rs 3500. Otherwise a shipping cost will be levied from you as shipping charges and that depends on your location and product. Please note that shipping charges are different from COD convenience fees.
How to check if Luxury Ampersand Frolics delivers at my particular PIN code?
You can easily find out if Luxury Ampersand Frolics delivers products to your specific PIN code by using our courier serviceability tools on all our product detail pages. You just need to enter your PIN code and your mode of payment to get the information.
Moreover, we keep updating the PIN codes serviced by us often, so in case we don’t deliver to your PIN code currently, please email us at Retail.CustomerCare@LuxuryAmpersandFrolics.com
How to check the status of order?
You can easily check the status of your order anytime here. You will just need to have your order number to use this.
How long will it take for my order to get delivered?
We aim to deliver most of our products within 5-7 business days in metro cities and 7-12 business days in other cities. However, in the case of flight delay, bad weather, political disruption and other unexpected circumstances, delivery might take longer.
What to do if I find product package tampered with or opened upon delivery?
Please do not accept a tampered or opened package. Report the concern by simply visiting our Return/Replace page. We will immediately look into the matter and get back to you soon.
Which courier agency do you appoint for delivery?
At Luxury Ampersand Frolics, we’ve tie ups with many different alleged courier partners. They courier company for your particular order is chosen depending on your particular location.
Do you ship products abroad?
Currently, we don’t deliver the products internationally. You can make your purchase from anywhere across the world, but the delivery address should be of India.
**Business days are specified as all working days from Monday to Friday, not including national as well as state holidays.