Returns Policy
We at Luxury Ampersand Frolics trust in fulfilling and pleasing our customers. The products that we sell is undoubtedly the most excellent that customers can obtain at the cost. We offer you with an option to return the purchased items within 15 days of receiving the product. In case of return, we will credit your paid amount as cash back either into your Luxury Ampersand Frolics account or in your chosen option. You are requested to not use the product and keep it in original condition along with its packing and tags.
Once we pick up or get your returned item, we’ll do a complete quality check at our end. If the returned product passes our quality check, then we’ll credit the paid amount. If you want to get a refund, then you are requested to send us the required and requested details to us from your registered email id.
Please not custom items such as Cakes, Catering Orders, Cook or Made to Order items are non-refundable and non-exchangeable. As they have been made for you at your specific and exclusive request
How long will it take for me to get a refund for my returns?
It will take up to 15 days to get your refund. In fact, the refund time actually depends on-time taken by the courier company to finally deliver the packet of your returned item to our returns processing facility.
Does Luxury Ampersand Frolics picks up the product(s), I wish to return back from my location?
At present, we pick returns from selected PIN codes only. If your location is serviceable, then you can see and choose pickup option whenever you queue the return online. We’ll pick the refund in 72 hours of placing your request. So, kindly keep the shipment ready for return.
What if my location is not covered for return pickups?
In case your pin code isn’t covered by Luxury Ampersand Frolics pickup service, then you’ll have to self-ship your product by courier.
Cancellation Policy
What is Luxury Ampersand Frolics Cancellation Policy?
After placing an order, in case you want to cancel your order, you can easily do so up to 4 hours after placing the order. Any amount already paid by you will be refunded back.
I have cancelled my order. When can I expect to get my refund?
If you selected COD during your ordering time, there will be no amount to refund as you have not paid for the order. For the payments made using Debit card, Credit card or by Net Banking, you’ll get a refund either in your account immediately after you cancelled your order or through cheque. If you’ve made the payment using Net Banking, Credit Card or Debit Card and want to get the refund back in your bank account, then please contact us with our customer care team. Refund, if approved, will be processed within 10-12 business days.
Can the shipping address of order changed after placing it?
Surely, you can change your order’s shipping address before we’ve processed it easily by getting in touch with our customer care representatives.
General Shipping Terms
Orders received by 1:00pm GMT+5.30 will usually ship on the same day.
After 1:00pm (GMT+5.30), your order will ship the following business day.
All Standard Shipping orders are shipped via Speed Post or Domestic/International Courier depending on location of delivery.
Any back ordered items that ship at a later time will not be charged additional shipping.
If your order is shipped via Standard Shipping, expect your order in 1-7 business days.
Need your order in a hurry? Select 2 Day Air (2 Business Days) or Next Day Air for an additional charge to get your order faster!
**First-Time Buyers must use the SAME Shipping & Billing Address**
**To help prevent fraud, new customers must wait a minimum of 14 days to place a second order to a different Shipping Address**
Please Note: Next day air does not include weekends. If an order is placed on Thursday after 1:00pm GMT+5.30, your order will not be received until the following Monday.
Please Note: 2 Day Air does not include weekends. If an order is placed on Wednesday after 1:00pm GMT+5.30, your order will not be received until the following Monday.
100% Satisfaction Guaranteed!
India Cigar Club is a secure retailer of premium cigars at discount prices. Please note that India Cigar Club does not sell tobacco products to anyone under the age of 21 (or the minimum age in your local jurisdiction, whichever is higher). India Cigar Club does not sell cigarettes of any kind. Note also that it is unlawful to even attempt to purchase cigars below the minimum age. If you are not of legal age, please do not enter our site.